If your order contains items that are printed or embroidered materially different than your final design or on incorrect products, we will reproduce those incorrect pieces for you or issue full or partially refund according to your request.
If you would like to cancel your order, please send us an email with your order number and the reason of the cancellation, and we will retrieve it back if the order has not been put into production.
But please note that once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase which has been put into production, your order is subject to a $15 restocking fee per item.
All refunds will be credited for the original amount paid, subtract shipping fees, discounts on personalized items, except in the case of an incorrect shipment. Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.
If you have any inquiries regarding cancellations or any of our other policies please contact us here or send an email to [email protected] . You will get a reply within 24 hours from Monday to Friday,
